Steve Wylie

An inspired individual with true entrepreneurial flair. Passionate and committed to all aspects of business development with a particular interest in e-business development, he can be relied upon to develop new initiatives, test alternative methods and implement radical change.

Steve benefits from a broad background of commercial experience and business acumen. He enjoys being involved in many different types of businesses and thrives on seeing them grow, develop and release their greatest potential…

Key Skills areas include:

• Leadership and People Management
• Internet Marketing
• Operational Management
• Problem Solving
• Utilities Sector
• Retail Sector
• Telecommunications Sector
• Financial Management
• Business development
• Marketing and market research
• e-Business

Summary Key Achievements:

• Provision of e-business advice/consultancy for the purposes of developing FWL
• Specialist e-business advice to independent consultants
• Acquisition of specialist marketing products/e-business tool
• Acquisition of re-sale licenses for successful direct mail products
• Market Research
• Hosting & development of client websites
• Responsible for full recruitment and training program for Customer Accounts department – ending in successful recruitment and training of circa 20 full time customer agents
• Reduced attrition rates of new recruits by 50%
• Production and monitoring of departmental workload statistics
• Circa 75% reduction in overall department work levels through successful implementation and management of “taskforce” team
• Successful testing & implementation of alternative working patterns to enable greater flexibility of resourcing to meet the workload and customer service requirements e.g. twilight working
• Contribution to the overall business process program (working with external consultants) to reduce operating expenditure for department, improve business processes and understand key business drivers
• Worked as part of departmental management team to develop 3 year business plan
• Built excellent working relationships with existing clients and gained ongoing business as a result