Debbie - Key Skills

Key Skills areas include:

  • Leadership and People Management
  • Project Management and Strategic Program Management
  • Integration, Centralization and Separation
  • Business Transformation
  • Strategic Process Transformation and Quality Management
  • Organization Change, Change Management and Communication
  • Operational and Financial Management
  • Outsourcing
  • Supplier and Partner Relationship Management
  • Bill & Collect/Order to Cash
  • Accounts Payable/Purchase to pay processes
  • Utilities
  • Telecommunications
  • Retail

Summary Key Achievements:

  • Successful project management for the legal merger of operating companies into single companies per country in the Credit Operations department of a major telecommunications company
  • Successful project management for the implementation of a call generation in the Credit Operations department of a major telecommunications company
  • Successful project management for the implementation of an advanced payment tool system in the Credit Operations department of a major telecommunications company
  • Successful program management of multiple change implementations to automate the “dunning” process in the Credit Operations department of a major telecommunications company
  • Successful program management for the process documentation in the Credit Operations department of a major telecommunications company including Sarbanes Oxley compliance
  • Successful migration of eight regional and two Head-office Companies into a Shared Service Centre for Retail Automotive Company, re-engineering the company and processes along the way. Provision of experience in change management, program and project management, stakeholder engagement and communications along with business operational and service delivery experience within Order to Cash and Accounts Payable.
  • Successful development of a Shared Service Centre improvement program covering Order to Cash and Purchase to Pay
  • Global Taskforce for major telecommunication company – issue based consultancy from conception through to delivery, identifying recommendations for improving key stakeholder perceptions regarding global business transformation
  • Successful management of £30M UK Customer Relationship Management program (Siebel) for major telecommunications company
  • Separation and Integration planning and management for operational improvements, centralization and readiness for sale of consumer business (ICMS, SSBS, CARMS) for major telecommunications/cable company
  • Centralized production of customer based billing reports to ensure consistent customer service levels for major telecommunications company – mobile services division
  • ISO9002/BABT/BSI accreditations for major utility company
  • Department restructuring for improved customer service benefit, reduced costs including the implementation of multi skilled teams. Centralization from 21 sites down to 1 – for major utility company
  • Implemented staff development, training and induction programs for major utility company
  • 75% reduction in outstanding work levels within customer accounts department for major utility company