Steve - Key Skills

  • Leadership and People Management
  • Internet Marketing
  • Operational Management
  • Problem Solving
  • Utilities Sector
  • Retail Sector
  • Telecommunications Sector
  • Financial Management
  • Business development
  • Marketing and market research
  • e-Business


  • Summary Key Achievements:
  • Provision of e-business advice/consultancy for the purposes of developing FWL
  • Specialist e-business advice to independent consultants
  • Acquisition of specialist marketing products/e-business tool
  • Acquisition of re-sale licenses for successful direct mail products
  • Market Research
  • Hosting & development of client websites
  • Responsible for full recruitment and training program for Customer Accounts department – ending in successful recruitment and training of circa 20 full time customer agents
  • Reduced attrition rates of new recruits by 50%
  • Production and monitoring of departmental workload statistics
  • Circa 75% reduction in overall department work levels through successful implementation and management of “taskforce” team
  • Successful testing & implementation of alternative working patterns to enable greater flexibility of resourcing to meet the workload and customer service requirements e.g. twilight working
  • Contribution to the overall business process program (working with external consultants) to reduce operating expenditure for department, improve business processes and understand key business drivers
  • Worked as part of departmental management team to develop 3 year business plan
  • Built excellent working relationships with existing clients and gained ongoing business as a result