Steve - Key Skills
- Leadership and People Management
- Internet Marketing
- Operational Management
- Problem Solving
- Utilities Sector
- Retail Sector
- Telecommunications Sector
- Financial Management
- Business development
- Marketing and market research
- e-Business
- Summary Key Achievements:
- Provision of e-business advice/consultancy for the purposes of developing FWL
- Specialist e-business advice to independent consultants
- Acquisition of specialist marketing products/e-business tool
- Acquisition of re-sale licenses for successful direct mail products
- Market Research
- Hosting & development of client websites
- Responsible for full recruitment and training program for Customer Accounts department – ending in successful recruitment and training of circa 20 full time customer agents
- Reduced attrition rates of new recruits by 50%
- Production and monitoring of departmental workload statistics
- Circa 75% reduction in overall department work levels through successful implementation and management of “taskforce” team
- Successful testing & implementation of alternative working patterns to enable greater flexibility of resourcing to meet the workload and customer service requirements e.g. twilight working
- Contribution to the overall business process program (working with external consultants) to reduce operating expenditure for department, improve business processes and understand key business drivers
- Worked as part of departmental management team to develop 3 year business plan
- Built excellent working relationships with existing clients and gained ongoing business as a result
